Indonesian Journal of Public Policy Review
Vol 16 (2021): October
Environmental Policy

Physical Evidence (Tangibles) in Class III Inpatient Services at Sidoarjo Regency Hospital
Bukti Fisik (Tangibles) Dalam Pelayanan Rawat Inap Kelas III Rumah Sakit Kabupaten Sidoarjo


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  • Mawar Monicha,
  • Lailul Mursyidah
Mawar Monicha
Universitas Muhammadiyah Sidoarjo, Indonesia
Lailul Mursyidah
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v16i0.1141
Published October 31, 2021
Keywords
  • Bukti Fisik (Tangibles),
  • Rawat Inap Kelas III,
  • Rumah Sakit
How to Cite
Monicha, M., & Mursyidah, L. (2021). Physical Evidence (Tangibles) in Class III Inpatient Services at Sidoarjo Regency Hospital. Indonesian Journal of Public Policy Review, 16, 10.21070/ijppr.v16i0.1141. https://doi.org/10.21070/ijppr.v16i0.1141

Copyright (c) 2021 Mawar Monicha, Lailul Mursyidah

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

Improving public services organized by hospital agencies is often a community demand. In general, the cause is an imbalance between the number of service requests and the hospital's ability to meet these needs. As a result, service recipients often criticize the services they receive. This study aims to determine and analyze the Physical Evidence (tangibles) in Class III Inpatient Services Bhayangkara Pusdik Sabhara Porong Hospital, Sidoarjo Regency. This study used descriptive qualitative method. The results showed that physical evidence (tangibles) in Class III Inpatient Services at Bhayangkara Pusdik Sabhara Porong Hospital, Sidoarjo Regency was running quite well, in terms of the administrative service process that was not difficult, the condition of the sleeping facilities was quite good and comfortable, but still needs attention. and improved regarding the number of inadequate bed facilities, cleanliness and additional chairs for the patient's family.

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