Indonesian Journal of Public Policy Review
Vol 12 (2020): October
Regulatory Policy

The Relative Advantages of Complaint Services Through the Pas Mantap Application (Pasuruan Aman dan Kondusif)
Keuntungan Relatif Pelayanan Pengaduan Melalui Aplikasi Pas Mantap (Pasuruan Aman dan Kondusif)


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  • Siti Zubaidah,
  • Ilmi Usrotin Choiriyah
Siti Zubaidah
Universitas Muhammadiyah Sidoarjo, Indonesia
Ilmi Usrotin Choiriyah
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v12i0.1156
Published October 31, 2020
Keywords
  • Pelayanan,
  • Aplikasi PAS MANTAP
How to Cite
Zubaidah, S., & Choiriyah, I. U. (2020). The Relative Advantages of Complaint Services Through the Pas Mantap Application (Pasuruan Aman dan Kondusif). Indonesian Journal of Public Policy Review, 12, 10.21070/ijppr.v12i0.1156. https://doi.org/10.21070/ijppr.v12i0.1156

Copyright (c) 2020 Siti Zubaidah, Ilmi Usrotin Choiriyah

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

Based on instructions from the Ministry of State Apparatus Empowerment and Bureaucratic Reform (KemenPAN RB) it has implemented a policy that since 2014 is the year of public service innovation. With the increasing demands given by the community regarding excellent public services, innovation is needed to support these demands. Its tangible form, with the launch of the PAS MANTAP application as an application based on public complaint services. The purpose of this study is to determine, describe and analyze the relative advantages of complaint services through the MANTAP PAS application. This research uses descriptive qualitative method. The results in this study are relative advantages shown by the speed of response to each incoming report. Based on the authors' findings regarding the relative advantage that in terms of time, it can cut more time (time efficiency) and in one door that is passed on each report.

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