Indonesian Journal of Public Policy Review
Vol 18 (2022): April
Public Policy

Effectiveness of Health Services at the Community Health Center
Efektivitas Pelayanan Kesehatan Di Pusat Kesehatan Masyarakat


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  • Nuril Hidayati,
  • Hendra Sukmana
Nuril Hidayati
Universitas Muhammadiyah Sidoarjo, Indonesia
Hendra Sukmana
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v18i0.1217
Published June 16, 2022
Keywords
  • Auxiliary Health Center,
  • Health Services,
  • Effectiveness
How to Cite
Hidayati, N., & Sukmana, H. (2022). Effectiveness of Health Services at the Community Health Center. Indonesian Journal of Public Policy Review, 18, 10.21070/ijppr.v18i0.1217. https://doi.org/10.21070/ijppr.v18i0.1217

Copyright (c) 2022 Nuril Hidayati, Hendra Sukmana

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

The effectiveness of health services is carried out to increase the satisfaction of the people who seek treatment. Problems with services are timeliness, community dissatisfaction, and indiscipline of health workers in providing services. This research method uses descriptive qualitative through interviews, observation and documentation. Determination of informants by purposive sampling involved, namely the head, coordinator, administrator, dental practitioner, MCH/KB implementer, drug and pharmacy implementer through data collection, data reduction, data presentation, and drawing conclusions. The results of the study are the effectiveness of services by improving facilities and infrastructure, and the quality of human resources. It is proven by the implementation of the nutrition post program for weighing and measuring the height of toddlers so that parents are trained to choose food for their child's growth and development, the free covid-19 vaccination program. The supporting factor is the collaboration between health workers, village government, and the community and periodic evaluation by analyzing the results of the suggestion box. The inhibiting factor is timeliness and indiscipline, causing public dissatisfaction with services.

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