Indonesian Journal of Public Policy Review
Vol 19 (2022): July
Regulatory Policy

Effectiveness of Integrated Licensing Service Information System Services (SIPPAU) in Application for Building Permits (IMB)
Efektivitas Pelayanan Sistem Informasi Pelayanan Perizinan Terpadu (SIPPAU) Dalam Pengajuan Izin Mendirikan Bangunan (IMB)


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  • Sofi Komalasari Kariadi,
  • Ahmad Riyadh UB
Sofi Komalasari Kariadi
Universitas Muhammadiyah Sidoarjo, Indonesia
Ahmad Riyadh UB
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v19i0.1234
Published June 27, 2022
Keywords
  • Integrated Licensing Service Information System (SIPPADU),
  • e-Government,
  • Public Service
How to Cite
Komalasari Kariadi, S., & Riyadh UB, A. (2022). Effectiveness of Integrated Licensing Service Information System Services (SIPPAU) in Application for Building Permits (IMB). Indonesian Journal of Public Policy Review, 19, 10.21070/ijppr.v19i0.1234. https://doi.org/10.21070/ijppr.v19i0.1234

Copyright (c) 2022 Sofi Komalasari Kariadi, Ahmad Riyadh UB

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study aims to analyze and describe the effectiveness of the Integrated Licensing Service Information System (SIPPADU) in applying for a Building Permit (IMB) at DPMPTSP Sidoarjo Regency. The method in this study uses qualitative research methods with descriptive methods. The collection technique uses interview, observation, and documentation techniques. The data analysis technique used by Miles and Huberman consists of four components of analysis, namely data collection, data reduction, data presentation, and drawing conclusions. The results of this study show the conclusion that the Integrated Licensing Service Information System (SIPPADU) in applying for a Building Permit (IMB) at DPMPTSP Sidoarjo Regency in terms of service efficiency in completion time needs to be evaluated while the responsiveness of officers, facilities and infrastructure, the spirit of cooperation and loyalty of the working group, and the relationship between the leader and subordinates is appropriate.

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