Vol 23 (2023): July
Public Policy

Analysing Poedak Application Efficiency in Rural Population Administration
Menganalisis Efektivitas Aplikasi Poedak dalam Administrasi Kependudukan Pedesaan


Ahmad Riyadh
Universitas Muhammadiyah Sidoarjo, Indonesia
Published November 24, 2023
Keywords
  • Poedak application,
  • rural administration,
  • effectiveness,
  • challenges,
  • community awareness
How to Cite
Santoso, A. B., & Riyadh, A. (2023). Analysing Poedak Application Efficiency in Rural Population Administration. Indonesian Journal of Public Policy Review, 23. https://doi.org/10.21070/ijppr.v23i0.1325

Abstract

This study investigates the efficacy of the Poedak application in population administration services within Karangandong village, utilizing a descriptive qualitative approach. Employing purposive sampling, primary and secondary data were collected via observation, interviews, document abstracts, and recordings. Results indicate Poedak's effectiveness through four key indicators: precision in program objectives, successful program dissemination, alignment with program goals, and program monitoring. The findings reveal commendable precision in program targeting, robust program dissemination through online media and direct community engagement, goal congruence with Gresik Regency's expectations, and effective program monitoring. However, challenges such as limited village-level Poedak awareness among residents and server connectivity issues in Karangandong Village hindered its seamless operation, impeding the application's effectiveness. This study underscores the need for enhanced community awareness initiatives and robust technological infrastructure to optimize the Poedak application's effectiveness in rural population administration.

Highlights:

  • Technological Impact: The study assesses the efficacy of the Poedak application in rural administrative services, shedding light on its technological impact on population documentation and management.
  • Challenges in Implementation: It highlights connectivity issues and limited community awareness as pivotal challenges hampering the seamless operation of the Poedak application in rural settings.
  • Need for Enhanced Awareness: Emphasizes the significance of community-oriented awareness programs to bolster the adoption and effectiveness of technological solutions like Poedak in rural administration.

Keywords: Poedak application, rural administration, effectiveness, challenges, community awareness

References

[1] N. S. Maryam, "Mewujudkan Good Governance Melalui Pelayanan Publik," J. Ilmu Polit. dan Komun., Vol. VI, No. 1, pp. 125-137, Jun. 2016.
[2] Ombudsman Republik Indonesia, "Mengenal Pelayanan Publik," Nov. 29, 2020. [Online]. Available: https://ombudsman.go.id/artikel/r/artikel--mengenal-pelayanan-publik. [Accessed Jun. 11, 2022].
[3] "Peraturan Pemerintah Republik Indonesia No. 30 Tahun 2014, Tentang Inovasi Pelayanan Publik."
[4] Samsat Sungailiat, "Pelayanan Publik: Apa dan Mengapa Ada Pelayanan Publik?" Apr. 16, 2021. [Online]. Available: https://samsat-sungailiat.babelprov.go.id/content/pelayanan-publik-%E2%80%9C-apa-dan-mengapa-ada-pelayanan-publik-%E2%80%9D. [Accessed Jun. 12, 2022].
[5] D. F. Kartika and T. A. Oktariyanda, "Inovasi Pelayanan Publik Melalui Aplikasi POEDAK (Pelayanan Online Pendaftaran Administrasi Kependudukan) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gresik," J. Publika, Vol. 9, No. 5, pp. 245-260, 2022.
[6] Direktorat Jenderal Kekayaan Negara, "Pentingnya Standar Pelayanan Publik," May 31, 2022. [Online]. Available: https://www.djkn.kemenkeu.go.id/artikel/baca/13921/Pentingnya-Standar-Pelayanan-Publik.html. [Accessed Jun. 11, 2023].
[7] F. Masyhur, "Penelitian e-Government di Indonesia: Studi Literatur Sistematis dari Perspektif Dimensi Pemeringkatan e-Government Indonesia (PeGI)," J. PTEK-KOM, Vol. 19, No. 1, pp. 78-92, Jun. 2017.
[8] P. A. Lestari, "Inovasi Pelayanan Publik Berbasis Digital (E-Government) di Era Pandemi COVID-19 [Digital-Based Public Service Innovation (E-Government) in the Covid-19 Pandemic Era]," J. Ilmu Adm. Media Pengemb. Ilmu dan Praktek Adm., Vol. 18, No. 2, Dec. 2021.
[9] A. Fadil, T. Prasetijowati, and A. Fahmi, "Inovasi Pelayanan Administrasi Kependudukan dan Pencatatan Sipil Melalui Aplikasi POEDAK," J. Intel. Adm. Pub. dan Ilmu Komun., Vol. 7, No. 1, 2023.
[10] I. Hasibah, H. Anadza, and H. Hirshi, "Efektivitas Program Pelayanan Online Kependudukan dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gresik)," J. Publicuho, Vol. 5, No. 4, pp. 78-89, Jan. 22, 2022.
[11] "Undang-Undang Republik Indonesia No. 23 Tahun 2014 Tentang Pemerintah Daerah."
[12] "Undang-Undang Republik Indonesia No. 25 Tahun 2009 Tentang Pelayanan Publik."
[13] "Peraturan Bupati Gresik No. 49 Tahun 2020 Tentang Penyelenggaraan Inovasi Pelayanan Publik."
[14] M. Soedarto, "Pedoman Penulisan Usulan Penelitian, Skripsi dan Tesis," Surabaya, 2007.
[15] M. Soedarto, "Peningkatan Kualitas Pelayanan Pengaduan Masyarakat dalam Mewujudkan Good Governance di Disdukcapil Kota Banda Aceh," J. Serambi Konstruktivis, Vol. 5, No. 1, pp. 45-57, Mar. 2023.