Indonesian Journal of Public Policy Review
Vol 24 (2023): October
Public Policy

Revolutionizing Global Administration: PATEN Excellence Unveiled
Revolusi Administrasi Global: Keunggulan PATEN Terungkap


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  • Lailul Mursyidah,
  • Moch. Jalaluddin Rafsanjani
Lailul Mursyidah
Universitas Muhammadiyah Sidoarjo, Indonesia
Moch. Jalaluddin Rafsanjani
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v24i0.1330
Published January 12, 2024
Keywords
  • Integrated Administrative Services,
  • Performance Analysis,
  • Dlanggu Sub-District,
  • Service Quality,
  • Mojokerto Regency
How to Cite
Mursyidah, L., & Rafsanjani, M. J. (2024). Revolutionizing Global Administration: PATEN Excellence Unveiled. Indonesian Journal of Public Policy Review, 24, 10.21070/ijppr.v24i0.1330. https://doi.org/10.21070/ijppr.v24i0.1330

Copyright (c) 2024 Lailul Mursyidah, Moch. Jalaluddin Rafsanjani

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study investigates the quality of Integrated Administrative Services (PATEN) in the Dlanggu sub-district office, Mojokerto Regency. Utilizing a descriptive research design with a qualitative approach, the performance of administrative service employees is analyzed. Data collected through interviews, observation, and documentation reveal that service speed is commendable, and employee politeness and friendliness are satisfactory. While some service quality indicators are met, the overall service quality in Dlanggu District is deemed good and reasonably optimal. The study identifies both supporting factors and constraints affecting employee performance. This research contributes to the understanding of integrated administrative services and suggests potential areas for improvement in Dlanggu District, providing insights applicable to similar contexts globally.

Highlight :

  • Performance Assessment: Utilizing a qualitative approach, this study evaluates the performance of employees providing Integrated Administrative Services (PATEN) in Dlanggu Sub-District, offering insights into service quality indicators and efficiency.

  • Supporting Factors and Constraints: Through interviews and observation, the research identifies key factors influencing employee performance, shedding light on both supporting elements and constraints that impact the delivery of integrated administrative services.

  • Global Applicability: The study's findings contribute to the broader understanding of administrative service quality, providing valuable insights applicable to diverse contexts beyond Mojokerto Regency, with implications for global practitioners and policymakers.

Keywords: Integrated Administrative Services, Performance Analysis, Dlanggu Sub-District, Service Quality, Mojokerto Regency

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