Population Administration Services and Village Government Performance Analysis
Analisis Layanan Administrasi Penduduk terhadap Kinerja Pemerintah Desa
-
(1) Tri Sussilo Universitas Muhammadiyah Sidoarjo
Indonesia
(2) * Hendra Sukmana
(*) Corresponding Author
Abstract
This study aims to provide a thorough examination of Population Administration Services and its impact on the performance of the Banjarbendo Sidoarjo Village Government. Utilizing qualitative descriptive research methods, including interviews, observation, and documentation, the research follows Agus Dwiyanto's analytical framework for data collection, reduction, presentation, and conclusion. The results reveal a commendable performance in implementing Population Administration Services, showcasing high village government productivity. The assessment of service quality, encompassing nine essential elements, demonstrates overall effectiveness. However, challenges are identified, including internal issues related to information technology readiness and external constraints such as aligning service schedules with community preferences. This research contributes valuable insights to public service enhancement, emphasizing the need for adaptive strategies in addressing internal and external obstacles.
Highlight :
-
Comprehensive Analysis: The study provides an in-depth examination of Population Administration Services, offering a holistic perspective on its implementation and impact on rural governance.
-
Service Quality Evaluation: Through interviews, the research evaluates service quality based on nine crucial elements, providing insights into the effectiveness of Population Administration Services.
-
Challenges and Implications: Identified internal and external constraints, such as information technology readiness and service scheduling, highlight the need for adaptive strategies, contributing to the ongoing discourse on public service enhancement
Keywords: Population Administration Services, Village Government Performance, Rural Governance, Public Service Enhancement, Qualitative Descriptive Research.
References
Kementerian Pendayagunaan Aparatur Negara Republik Indonesia, "Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik," Jakarta: Kementerian Pendayagunaan Aparatur Negara Republik Indonesia, 2009.
A. Mahsyar, "Masalah Pelayanan Publik di Indonesia dalam Perspektif Administrasi Publik," Otoritas: Jurnal Ilmu Pemerintahan, vol. 1, 2011.
J.P.S. Sianipar, "Pelayanan Prima," Jakarta: Lembaga Administrasi Negara (LAN)-RI, 1998.
S. Sjamsudin Indra, "Etike Birokrasi dan Akuntabilitas Pemerintahan Manajemen Birokrasi dan Akuntabilitas Sektor Publik," Malang: Kelompok Intrans Publishing, 2017.
Sedarmayanti, "Good Governance dan Good Corporate Governance," Mandar Madju, Bandung, 2007.
M. Said, "Birokrasi di Negara Birokratis," UMM Press, Malang, 2010.
M. Budiarti, "Kesiapan Dan Strategi Pemerintah Desa Dalam Implementasi Kebijakan Undang-Undang Nomor 6 Tahun 2014 Tentang Desa," Skripsi Prodi Ilmu Administrasi Negara, Universitas Bandar Lampung, 2016. Tidak Diterbitkan.
M. Rahman, "Ilmu Administrasi," Sah Media, Makassar, 2017.
Undang-undang Republik Indonesia Nomor 23 Tahun 2006 Tentang Administrasi Kependudukan.
A. Dwiyanto, "Reformasi Birokrasi Publik di Indonesia," Edisi Kedua, Yogyakarta: Penerbit Gadjah Mada University Press, 2006.
Sugiyono, "Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D," Cv Bandung: Alfabeta, 2013.
I.M. Islamy, "Prinsip-prinsip Kebijakan Negara Ed.2," Bumi Aksara, Jakarta, 2004.
PERMENPAN RB No : Nomor 17 Tahun 2017 Tentang Pedoman Penilaian Kinerja Unit Penyelenggara Pelayanan Publik.
PERMENPAN RB No : Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik.
Surat Keputusan Menteri Negara Pendayagunaan Aparatur Negara Nomor 26/KEP/M.PAN/2/2004
Copyright (c) 2024 Tri Sussilo, Hendra Sukmana
This work is licensed under a Creative Commons Attribution 4.0 International License.
