Indonesian Journal of Public Policy Review
Vol 25 No 3 (2024): July
Public Policy

Insights into Enhancing Rural Service Quality through Community-Driven Research
Wawasan untuk Meningkatkan Kualitas Layanan Pedesaan melalui Penelitian Berbasis Masyarakat


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  • Yoga Putra Nur Pratama,
  • Isna Fitria Agustina
Yoga Putra Nur Pratama
Universitas Muhammadiyah Sidoarjo, Indonesia
Isna Fitria Agustina
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v25i3.1383
Published May 20, 2024
Keywords
  • population administration,
  • service quality,
  • village governance,
  • qualitative research,
  • community satisfaction
How to Cite
Pratama, Y. P. N., & Fitria Agustina, I. (2024). Insights into Enhancing Rural Service Quality through Community-Driven Research. Indonesian Journal of Public Policy Review, 25(3), 10.21070/ijppr.v25i3.1383. https://doi.org/10.21070/ijppr.v25i3.1383

Copyright (c) 2024 Yoga Putra Nur Pratama, Isna Fitria Agustina

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This research analyzes the quality of population administration services in Kejapanan village, Gempol District, Pasuruan Regency, focusing on both inhibiting and supporting factors. Using a descriptive qualitative approach, data were gathered through interviews, observations, and documentation with village officials and community users. Findings indicate deficiencies in service facilities, reliability due to established standards, responsiveness through a suggestion box, inadequate punctuality, and strong empathy from officials. Challenges include human resource quality and employee discipline, while training supports service improvements. Enhancing facilities, discipline, and training are recommended to boost service quality.

Highlights:

  1. Service Deficiencies: Gaps in facilities, infrastructure, and punctuality impact quality.
  2. Officer Reliability: Established standards ensure reliable administration and service support.
  3. Community Interaction: Responsiveness and empathy foster positive community relations.

Keywords: population administration, service quality, village governance, qualitative research, community satisfaction

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