Indonesian Journal of Public Policy Review
Vol 25 No 3 (2024): July
Public Policy

Bridging the Digital Divide to Improve Village Governance for Global Efficiency
Menjembatani Kesenjangan Digital untuk Meningkatkan Tata Kelola Desa demi Efisiensi Global


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  • Mazroul Khoiroh,
  • Isna Fitria Agustina
Mazroul Khoiroh
Universitas Muhammadiyah Sidoarjo, Indonesia
Isna Fitria Agustina
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v25i3.1391
Published May 21, 2024
Keywords
  • Village administration,
  • performance evaluation,
  • qualitative research,
  • service delivery,
  • technological skills
How to Cite
Khoiroh, M., & Fitria Agustina, I. (2024). Bridging the Digital Divide to Improve Village Governance for Global Efficiency. Indonesian Journal of Public Policy Review, 25(3), 10.21070/ijppr.v25i3.1391. https://doi.org/10.21070/ijppr.v25i3.1391

Copyright (c) 2024 Mazroul Khoiroh, Isna Fitria Agustina

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study analyzes the performance of village officials in Glagaharum Village's administrative services using a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, and analyzed using Miles and Huberman's techniques. Evaluated through T. R. Mitchell's indicators—Work Quality, Communication, Timeliness, Ability, and Initiative—the findings reveal that while technical guidance improves service quality, communication and technological challenges persist. Many officials lack technological skills, affecting service timeliness and initiative. The study highlights the need for targeted training to enhance officials' technological proficiency and improve overall service delivery.

Highlights:

  1. Targeted Training: Improve officials' technological skills.
  2. Communication Struggles: Address difficulties with online services.
  3. Timeliness Concerns: Online service issues hinder punctuality.

Keywords: Village administration, performance evaluation, qualitative research, service delivery, technological skills

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