LESTARI, A. P. D. .; SUKMANA, H. Revealing Public Service Quality: Assessing Satisfaction Levels and Performance in a Local Administrative Unit: Memaparkan Kualitas Pelayanan Publik: Menilai Tingkat Kepuasan dan Kinerja di Satuan Administrasi Lokal. Indonesian Journal of Public Policy Review, [S. l.], v. 23, 2023. DOI: 10.21070/ijppr.v23i0.1320. Disponível em: https://ijppr.umsida.ac.id/index.php/ijppr/article/view/1320. Acesso em: 10 jul. 2025.