Anggraeni, Dian Adiana, and Lailu Mursyidah. 2025. “Service Quality Evaluation: The Empathy Gap in Ngampelsari Village Administration: Evaluasi Kualitas Layanan: Kesenjangan Empati Dalam Administrasi Desa Ngampelsari”. Indonesian Journal of Public Policy Review 26 (2):10.21070/ijppr.v26i2.1446. https://doi.org/10.21070/ijppr.v26i2.1446.