“Revealing Public Service Quality: Assessing Satisfaction Levels and Performance in a Local Administrative Unit: Memaparkan Kualitas Pelayanan Publik: Menilai Tingkat Kepuasan dan Kinerja di Satuan Administrasi Lokal” (2023) Indonesian Journal of Public Policy Review, 23. doi:10.21070/ijppr.v23i0.1320.