Anggraeni, Dian Adiana, and Lailu Mursyidah. “Service Quality Evaluation: The Empathy Gap in Ngampelsari Village Administration: Evaluasi Kualitas Layanan: Kesenjangan Empati Dalam Administrasi Desa Ngampelsari”. Indonesian Journal of Public Policy Review, vol. 26, no. 2, Mar. 2025, p. 10.21070/ijppr.v26i2.1446, doi:10.21070/ijppr.v26i2.1446.