Lestari, Arum Putri Damayanti, and Hendra Sukmana. “Revealing Public Service Quality: Assessing Satisfaction Levels and Performance in a Local Administrative Unit: Memaparkan Kualitas Pelayanan Publik: Menilai Tingkat Kepuasan Dan Kinerja Di Satuan Administrasi Lokal”. Indonesian Journal of Public Policy Review 23 (November 27, 2023). Accessed April 29, 2025. https://ijppr.umsida.ac.id/index.php/ijppr/article/view/1320.