Lestari APD, Sukmana H. Revealing Public Service Quality: Assessing Satisfaction Levels and Performance in a Local Administrative Unit: Memaparkan Kualitas Pelayanan Publik: Menilai Tingkat Kepuasan dan Kinerja di Satuan Administrasi Lokal. IJPPR [Internet]. 2023 Nov. 27 [cited 2025 Apr. 29];23. Available from: https://ijppr.umsida.ac.id/index.php/ijppr/article/view/1320