Analysis of the Assurance Quality of BPJS Healthcare Services at Health Center


Analisis Jaminan Kualitas Pelayanan BPJS Kesehatan di Puskesmas


  • (1)  Alfina Damayanti            Universitas Muhammadiyah Sidoarjo  
            Indonesia

  • (2) * Hendra Sukmana            Universitas Muhammadiyah Sidoarjo  
            Indonesia

    (*) Corresponding Author

Abstract

The Purpose of this study was to determine, describe, and the analyze the quality of BPJS Healthcare Services at the Sukodono Health Center Sidoarjo. Qualitative descriptive research method through interviews, observation, and documentation. Determination of informants was carried out using a purposive sampling method wich involved the Head of PIC BPJS, Responsible for BPJS service network, BPJS Services Administration Employees, and Patients who used BPJS Services. Data analysis techniques using Miles Hubberman through data collection, data reduction, data presentation, drawing conclusions. The results of this study indicate that BPJS Healthcare Services at the Sukodono Health Center Sidoarjo are assessed from dimensions Assurance (guarantee) courtesy and cost guarantee are good enough and in accordance with BPJS Healthcare rules. However, inhibiting factors include the performance target of the puskesmas being too high, the lack of public awaraness, and regular employee training.

References

Undang-Undang Nomor 25 pasal 1 ayat 1 tentang pelayanan publik, 2009.

Undang-Undang Nomor 40 tentang Sistem Jaminan Sosial Nasional (SJSN), 2004.

Kemenkes, Buku Pegangan Sosialisasi Jaminan Kesehatan Nasional (JKN) dalam Sistem Jaminan Sosial Nasional, Kementrian Kesehatan Republik Indonesia, 2013.

M. K. Republik, Tentang Pedoman Pelaksanan Program Jaminan Kesehatan Nasional No. 28, Jakarta: Kemenkes RI, 2014.

Sugiyono, Metode Penelitian Kuantitatif Kualitatif dan R&D., Bandung: Alfabeta, 2012.

B. Bungin, Analisis Data Penelitian Kualitatif, Jakarta: Raja Grafindo Persada, 2012.

B. Miles, Data Kualitatif Buku Sumber Tentang Metode-Metode Baru, Jakarta : UIP, 2014.

L. Poltak Sinambela, Reformasi Pelayanan Publik Teori, Kebijakan, Implementasi, 2011: Bumi Aksara, Jakarta.

A. Azwar, Menjaga Mutu Pelayanan Kesehatan, Jakarta: Pustaka Sinar Harapan, 1996.

Peraturan Badan Penyelenggara Jaminan Sosial Kesehatan Nomor 1 Tentang Peneyelenggaran Jaminan Kesehatan, Jakarta, 2014.

A. Zein, Aplikasi Pemasaran dan Salesmanship, Jakarta: Mitra Wacana Media, 2009.

P. Kotler, Manajemen Pemasaran, Terjemahan bab Sabran, edisi 13 Jilid 1, Jakarta: Erlangga, 2008.

Tjiptono, Pemasaran. Jasa, Malang: Banyumedia publishing, 2017.

I. N. Surmaryadi, Sosiologi Pemerintahan, Bogor: Ghalia Indonesia, 2010.

P. M. K. N. 4. T. 2019, Pusat Kesehatan Masyarakat.

Picture in here are illustration from public domain image (License) or provided by the author, as part of their works
Published
2022-11-15
 
How to Cite
Damayanti, A., & Sukmana, H. (2022). Analysis of the Assurance Quality of BPJS Healthcare Services at Health Center. Indonesian Journal of Public Policy Review, 21, 10.21070/ijppr.v21i0.1292. https://doi.org/10.21070/ijppr.v21i0.1292
Section
Public Policy