Indonesian Journal of Public Policy Review
Vol 21 (2023): January
Public Policy

Time Factor for E-KTP Service Through POS KETANMU at the Population and Civil Registration Office
Faktor Waktu Pelayanan E-KTP Melalui POS KETANMU Di Dinas Kependudukan dan Pencatatan Sipil


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  • Lina Silfiatin,
  • Ilmi Usrotin Choiriyah
Lina Silfiatin
Universitas Muhammadiyah Sidoarjo, Indonesia
Ilmi Usrotin Choiriyah
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijppr.v21i0.1289
Published November 15, 2022
Keywords
  • Online Service Without Meeting (POS KETANMU),
  • E-KTP Service,
  • Time Factor
How to Cite
Silfiatin, L., & Choiriyah, I. U. (2022). Time Factor for E-KTP Service Through POS KETANMU at the Population and Civil Registration Office . Indonesian Journal of Public Policy Review, 21, 10.21070/ijppr.v21i0.1289. https://doi.org/10.21070/ijppr.v21i0.1289

Copyright (c) 2022 Lina Silfiatin, Ilmi Usrotin Choiriyah

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

The government of the Population and Civil Registration Service of the Mojokerto Regency in implementing E-KTP services through the online service without meeting systems (POS KETANMU) must have a predetermined goal or target. To support the realization of E-KTP services in accordance with standard operating procedures, it must have the right time factor so that this E-KTP services can be carried out quickly and precisely. This study aims to describe the condition of an object of research, namely the E-KTP service through POS KETANMU as it is and based on existing facts. This research method uses a qualitative method with a descriptive approach. The results of the study show that the time factor has provided services to the community and has not received a good response from the community. The public is enthusiastic to hear about the E-KTP service through this online system. However, the implementation process has not yet reached the predetermined time factor. This is due to the lack of orderly service providers in responding to request for public services.

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